Good agencies provide relevant job opportunities and have clear, open communication.
At the end of the day, recruitment agencies are only as good as the positions we have open for each candidate. Job seekers engage with Pira Consulting because they have a need/desire for new employment. And regardless of how we can help a candidate with resume edits, interview preparation skills, etc. We can’t get to that part of the process without having open, qualified, job requirements for a variety of customers.
Communication issues are at the heart of all complaints regarding recruitment agencies. Job seekers being “ghosted” at any point of the process is typically why people write a negative review about an agency.